Who is classified as a data subject?
Data subject refers to the person to whom personal information relates.
What type of information does Land Bank collect, store, process, use and share on data subjects?
The Land Bank collects, processes and stores information that is in alignment with the business goal or business purpose between the bank and the data subject. This information may include personal and financial information of data subjects. For a breakdown on the type of information collected and used by Land Bank for the various business processes please refer to the Promotion of Access to Information (PAIA) Manual or the Land Bank Privacy Notice.
How does Land Bank use the information collected on data subjects?
Information collected by Land Bank will be either to conclude a contract (e.g. employment contract, client application) or for legal purposes (e.g. screening of new or existing clients, security checks on new employees). For further details on how Land Bank uses the information collected from data subjects please refer to the Promotion of Access to Information (PAIA) Manual or the Land Bank Privacy Notice.
What is the process to be followed if a data subject wants to access the information about them that is held by Land Bank?
Land Bank has in place a Promotion of Access to Information (PAIA) Manual which documents the process a data subject has to follow in order to access the information that is held by Land Bank on the data subject. For further guidance on this process please refer to the Promotion of Access to Information (PAIA) Manual .
What is the process to be followed if a data subject wants to access, verify, update or amend the personal information about them that is held by Land Bank?
You may access and correct, if necessary, your personal information that we hold by emailing info@landbank.co.za. You may also send an email or contact one of the Deputy Information Officers (DIOs) of the Land Bank (Click here for details on the Information Officer and Deputy Information Officers).
How does Land Bank ensure the security and safeguarding of data subject information collected and processed by the Bank?
Land Bank has put in place the necessary security measures and controls to ensure information collected and processes by the Bank is done in a secure manner that aligns to the laws and regulations, as well as best practice. For further information on the specific controls that Land Bank has in place to ensure the security and safety of information held by the Bank on data subjects to prevent unauthorised access or disclosure, please refer to the Land Bank Privacy Notice.
The PAIA Manual also outlines the Information security measures to be implemented by Land Bank. This can be found in Appendix E, Part 4 of the PAIA Manual.
What process can a data subject follow if he/she/it has a complaint regarding the use of his/her/its personal information?
In the event that a data subject has a complaint regarding the use of his/her/its personal information that is used by Land Bank, the following process can be followed:
- Send an email or contact one of the Deputy Information Officers (DIOs) of the Land Bank (details found in the Land Bank PAIA Manual) and outline the nature of the compliant
- Click here to follow the complaints procedure on the Land Bank website
- Send an email to customercomplaints@landbank.co.za
If a data subject suspects his/her/its information held by the Land Bank has been breached in any way, what process can be followed by the data subject?
In the event that a data subject suspect his/her/its information has been compromised in any way whilst making use of the Land Bank website or through any other manner where there is cause for concern, the following process must be utilised:
- Send an email or contact one of the Deputy Information Officers (DIOs) of the Land Bank (details found in the Land Bank PAIA Manual) and outline the nature of the complaint
- Click here to follow the complaints procedure on the Land Bank website
How long does Land Bank keep the information collected on data subjects?
Land Bank will retain your data for as long as needed, for the purpose which it was collected, or as required by law and any statutory requirement such as anti-money laundering and counter terrorism as well insurance regulatory requirements. We will ensure that reasonable steps are taken to destroy or erase data when it is no longer necessary to store, in line with the required regulatory retention periods.